You may have noticed some changes to the look and feel of your course - let’s walk through them together to ensure that you’re set up to get the most out of your I Drive Safely course.

In the pink box in the image below, you can see an overview of your course. If you see a lock next to a chapter or level, this means that you cannot complete it until you’ve completed the previous section. 

To work on your course, select the chapter, and then the next level that you need to complete. In the image below, the level is in a blue box. 

Please follow the troubleshooting steps below in order to get your course back up and running.

First, ensure that you are using a supported browser and device. 

You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. Please note that I Drive Safely courses are not compatible with Safari.

• ● Need to download Google Chrome? Check out this article.
• ● Need to download Firefox? Check out this article. 

Still experiencing issues? Try a force refresh!  

• ● Using a Windows computer? Press Ctrl + Shift + R
• ● Using a Mac? Press Command + Shift + R

That didn’t do the trick? Time to clear your cache and cookies.

In everyday language, this means clearing out any temporary files that you’ve stored in your browser. It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.

Click here for help on Chrome and click here for help on Firefox

For Google Chrome:

1. Do one of the following:

1. a. From the “Menu”  button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“.
2. b. Then, press “CTRL” + “Shift” + “Delete” keys in Windows or Linux, or “Command” + “Shift” + “Delete” keys on MacOS.
3. c. Select “Menu” > “Settings” > “Advanced” > “Clear browsing data…“

2. Under the “Basic” menu, you’ll see a checklist with 3 items: Browsing history, Cookies and other site data, and Cached images and files.

3. Select 'Cached images and files', and uncheck everything else. Your screen should look like this:

4. Click the blue 'Clear Data' button.

5. Finally, close and reopen your browser, then log back into your I Drive Safely account here. 

For FireFox:

1. Press Ctrl + Shift + Delete if you are on a Windows computer, or Command + Shift + Delete if you’re on a Mac computer. This will open the recent history window.
2. Make sure the 'Details menu' is expanded. You can do this by clicking on the down arrow next to it (if the arrow is point up, then the Details menu is already expanded – no need to do anything!)
3. Select 'Cache' form the list, and uncheck anything else. Your 'Recent History' menu should look like this:

4. Click on the' Time Range to Clear' drop down menu and select 'Everything' – you’ll see it at the bottom of the menu.
5. You’ll see a warning like the one below, but don’t stress! Go ahead and click 'Clear Now' at the bottom of the window

6. Your computer will work for a moment, and then the process will be complete! You’ve now successfully cleared Firefox’s Cache.
7. Close and reopen your browser, then log back into your I Drive Safely account here.

We know you’re excited to get your certificate and officially graduate from your I Drive Safely course. If you have any questions or concerns, check out the articles below! 

Please note that for some of these answers, you will notice that two options are listed. This is due to platform changes that will be taking place over 2020-2021. Click here for more details!

How will I receive my certificate?

I’d like to purchase expedited shipping for my mailed certificate.

My course offers an e-certificate. How do I access it in my account?

I need to order a new certificate.

I need to order a new certificate, but the option is not available on my My Account page.

How will I receive my certificate?

Each state has different rules and restrictions on how you can receive your certificate. To view the options for your course, log into your I Drive Safely account.

If you see a button that says "My Account": Click on My Account. Here you will be able to see your current method of Certificate Delivery, as well as any available options to upgrade your certificate delivery method.

If you see a "Records" button: Click there to view your certificate status. If you would like to upgrade your certificate delivery method, click the Profile button and select Upgrades & Add Ons.

Remember, just because a certificate delivery option is available for one course does not mean it is available for a different course. Options provided are based on state requirements and cannot be altered. 

You can log in and view your certificate options by clicking here.

I’d like to purchase expedited shipping for my mailed certificate.

Depending on when you purchased your course, there are two options for how you can purchase expedited shipping.

If you see a button that says "My Account": You can upgrade your shipping from your My Account page. Simply log into your I Drive Safely course. Under your current certificate delivery method, you will see a box that says Course Options. If there are any expedited options available for your certificate, they will be visible here. 

Click See our Options, select the delivery option you would like. Click Proceed to Checkout to complete your purchase.

If you see a "Records" button: Click there to view your certificate status. If you would like to upgrade your certificate delivery method, click the Profile button and select Upgrades & Add Ons.

You can log in and view your certificate information by clicking here.

My course offers an e-certificate. How do I access it in my account?

Depending on when you purchased your course, there are two options for how you can view your e-certificate.

If you see a button that says "My Account": If this is offered for your course, you will be able to download your certificate from your My Account page. Simply click on the blue Download Now hyperlink to access your certificate. 

If you see a "Records" button: Click there to view your certificate status and download your e-certificate when it is available.

You can log in and view your certificate information by clicking here.

I need to order a new certificate. 

To purchase a new certificate, log into your I Drive Safely account.

If you see a button that says "My Account": Click here, and you will see a blue Order a Duplicate Certificate button. After clicking this button, you will be sent to a new page.

If you do not need to update any information on your certificate, click I Need Another Copy of My Certificate, and then complete the rest of the steps on the page. 

If you need to change any information on your certificate, select My Certificate Information is Incorrect, and then complete the rest of the steps on the page. 

If you see a "Records" button: Please call our team, and we will help you purchase a new certificate. You can call us at 800-723-1955. Please review our Contact Us page for up to date business hours. 

You can log in to your account by clicking here.

I need to order a new certificate, but the option is not available on my My Account page.

Please reach out to us here, and we will help you out!  

Having trouble access your I Drive Safely course? Don’t worry - we’ve got your back.

I forgot my password. How do I update it?

Simply click this link to update your password. You’ll be prompted to enter the email address you used to set up your account, and a password reset link will be sent to your inbox! 

How do I log in to my course?

To log into your course, simply enter your email and password on this screen.

If it is your first time accessing your course, check your inbox for an email with instructions on how to set up your password and get started with your course. Be sure to check your junk and spam folders!

We hate to see you go, but if you do need a refund for your I Drive Safely course, please complete this form. Please review the Terms & Conditions to ensure you are within our refund policy.

While some specific state requirements may vary, no course is eligible for refund if it has been more than 30 days since the date of purchase, or if any certificates have been earned.

To review your full terms and conditions, check your email! We sent it your way when you made your purchase. 

Note: If you opted to enroll in our Allstate Roadside Assistance Program when you purchased your course, your enrollment will continue. If you would like to cancel, you may do so at any time by contacting our Roadside Assistance team at roadside@idrivesafely.com. For more information about our Roadside Assistance program, click here.