Frequently Asked Questions
Your E-Certificate will be available for download on your account. Simply log in and click the “RECORDS” tab at the top right of your home screen. From here, you can download your certificate. Courts and DMVs require that you print out your certificate and turn in a physical copy.
Please note that your certificate should be available on your account 8 hours after completing your course, unless you opted to pay for Instant Certificate Delivery, in which case you should see it available within 10 minutes of course completion.
If you need to change any information on your certificate, just reach out to our customer support team and provide the following details:
- Student's email address
- Full student name
- Student date of birth
- The information that needs to be updated on the certificate
You’ll receive an updated certificate within 1-2 business days!
The cost for a new certificate is $10. This fee includes standard shipping, however we do have several expedited shipping options should you need them. If you need to purchase a new certificate with updated information, or just lost your original certificate, give us a call at 800-723-1955 during our business hours (which you can see on the right side of this article!) and one of our teammates will take care of it!
If you can’t remember your password, click this link to send yourself a password reset link. You’ll need to enter the email address you used to create your I Drive Safely account.
I still haven’t received my password reset email.
It is in your email somewhere! The email should come from I Drive Safely Support with a subject line “Password Reset Request”. If you don’t see it in your inbox, be sure to check your spam or junk folders. If you’re using a school email address, the email may be blocked by a firewall or spam blocker that prevents you from receiving our emails. If that’s the case, contact our support team and we will help you out.
There’s no account under this email address.
If you receive an error message when you enter your email address saying that there is no account under this email address, follow these steps:
- Make sure you have not made any typos or mistakes while typing in your email.
- Try any other emails you may have accidentally signed up under, or that may have been auto filled on the device you were using to sign up
If neither of those steps worked, you'll need to contact our support team for help. If you purchased the course, and it's not recognizing your email, please do not create a new account! Reach out to us.
I clicked the link in my email, but it’s expired.
You may have sent multiple password reset emails to yourself, and you need to click on the most recent link in order for it to work. Clicking on an "old" password reset link results in the error that your link is expired. Try these solutions:
- Search for the most recent password reset email you have received from I Drive Safely and click on the link in there.
- Delete all of the password reset emails you have gotten from I Drive Safely and email yourself a new one. That way you only have one email in your inbox with a link to click on.
Several of our courses require that you are over or under a specific age to be eligible to complete that course. These are state requirements that are important to follow so that your certificate of completion is valid. If you received an error message about your age, please select your course type from the main page of our help center to find details specific to your I Drive Safely course.
If you are ineligible for the course you purchased, reach out to our customer support team.
Please follow the troubleshooting steps below in order to get your course back up and running.
First, ensure that you are using a supported browser and device.
You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. Please note that I Drive Safely courses are not compatible with Safari.
- ● Need to download Google Chrome? Check out this article.
- ● Need to download Firefox? Check out this article.
Still experiencing issues? Try a force refresh!
- ● Using a Windows computer? Press Ctrl + Shift + R
- ● Using a Mac? Press Command + Shift + R
That didn’t do the trick? Time to clear your cache and cookies.
In everyday language, this means clearing out any temporary files that you’ve stored in your browser. It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.
For Google Chrome:
1. Do one of the following:
- a. From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“.
- b. Then, press “CTRL” + “Shift” + “Delete” keys in Windows or Linux, or “Command” + “Shift” + “Delete” keys on MacOS.
- c. Select “Menu” > “Settings” > “Advanced” > “Clear browsing data…“
2. Under the “Basic” menu, you’ll see a checklist with 3 items: Browsing history, Cookies and other site data, and Cached images and files.
4. Click the blue 'Clear Data' button.
5. Finally, close and reopen your browser, then log back into your I Drive Safely account here.
- Press Ctrl + Shift + Delete if you are on a Windows computer, or Command + Shift + Delete if you’re on a Mac computer. This will open the recent history window.
- Make sure the 'Details menu' is expanded. You can do this by clicking on the down arrow next to it (if the arrow is point up, then the Details menu is already expanded – no need to do anything!)
- Select 'Cache' form the list, and uncheck anything else. Your 'Recent History' menu should look like this:
- Click on the' Time Range to Clear' drop down menu and select 'Everything' – you’ll see it at the bottom of the menu.
- You’ll see a warning like the one below, but don’t stress! Go ahead and click 'Clear Now' at the bottom of the window
- Your computer will work for a moment, and then the process will be complete! You’ve now successfully cleared Firefox’s Cache.
- Close and reopen your browser, then log back into your I Drive Safely account here.