If your state requires a mailed certificate, we are unable to email or fax your certificate of completion for any reason.
Articles in this section
- My certificate was mailed and I lost it or need to update it. How do I get a new certificate shipped to me?
- Why does my tracking number not work?
- Will I get a tracking number?
- Why hasn't my certificate arrived yet?
- Do I need to pay for shipping?
- Can my certificate be emailed or faxed? Can I pick up my certificate?
- Do you mail certificates on holidays?
- When do you mail certificates? What is the certificate cutoff deadline?
- I need to change my shipping selection.
Looking for more Certificate help?
Click to go to our Certificates section!
Looking for Account Help & Troubleshooting?
Check out our Account Help section for help with feature navigation and troubleshooting.
Our support operating hours:
🟢M/W/F : 8:30 AM to 5 PM CST* 🟢 T/Th : 8:30 AM to 3 PM CST* 🟡 Saturday : 9 AM to 12:30 PM CST 🛑 Sunday: Closed 🛑*Closed weekdays from 12 – 1 PM CST 🟢 CA Traffic Violator School Business Hours: Weekdays: 9am to 4pm PT
Ready to take your course?
Click through to purchase the course that's right for you!