Why hasn't my certificate arrived yet?

There are a few reasons you may have not yet received your certificate:

  • You finished the course and selected shipping after our certificate cutoff times for the day (your certificate is shipped the following business day instead of the day of).
  • Your address was incorrect.
  • USPS or FedEx delivered it to the wrong address (sometimes they sort incorrectly even though the shipping label is correct)
  • USPS or FedEx are experiencing weather delays or delays to a busy holiday season

You can find our certificate cutoff times here.


If you have not yet received your certificate yet and you have a standing DMV appointment, you will need to reschedule your appointment and either wait for your certificate to arrive if enough time has not passed, or order a new certificate by contacting our customer service team.


If you gave us the wrong address, please contact us to order a new certificate and pay for expedited shipping if you need it.

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