It’s not recognizing my email or password. How do I reset my password?

If you can’t remember your password, click this link to send yourself a password reset link. You’ll need to enter the email address you used to create your I Drive Safely account. 

 

I still haven’t received my password reset email. 

It is in your email somewhere! The email should come from I Drive Safely Support with a subject line “Password Reset Request”. If you don’t see it in your inbox, be sure to check your spam or junk folders. If you’re using a school email address, the email may be blocked by a firewall or spam blocker that prevents you from receiving our emails. If that’s the case, contact our support team and we will help you out.

 

There’s no account under this email address. 

If you receive an error message when you enter your email address saying that there is no account under this email address, follow these steps:

 

  1. Make sure you have not made any typos or mistakes while typing in your email.
  2. Try any other emails you may have accidentally signed up under, or that may have been auto filled on the device you were using to sign up 

 

If neither of those steps worked, you'll need to contact our support team for help. If you purchased the course, and it's not recognizing your email, please do not create a new account! Reach out to us. 

 

I clicked the link in my email, but it’s expired. 

You may have sent multiple password reset emails to yourself, and you need to click on the most recent link in order for it to work. Clicking on an "old" password reset link results in the error that your link is expired. Try these solutions:

  • Search for the most recent password reset email you have received from I Drive Safely and click on the link in there.
  • Delete all of the password reset emails you have gotten from I Drive Safely and email yourself a new one. That way you only have one email in your inbox with a link to click on.
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